As a resident you may call the after-hours phone number in the event of an emergency at times when the office is closed. You may use this phone number only in the event of an emergency and when the office is closed (weekdays after 5pm, weekends, or holidays). Situations which we consider to be an emergency are anything that would cause your dwelling to become uninhabitable or, if left unreported, would cause more damage to the property. The toll free number was given to you when you moved in.
- Some examples of emergencies are:
- Water leaks
- Loss of heat in extreme weather conditions
- Loss of air conditioning – only in a verifiable medical emergency in extreme weather conditions
- Loss of electric
- No working toilet
- Fire or natural disaster
Prior to calling the 800 Number, read and follow the instructions below:
Water Leaks: Shut off the water valve located at the plumbing fixture or shut off the main valve which is generally located in the vicinity of the water heater. Clean up water spills and notify the office if water leakage continues.
Loss of heat, AC, electric, or gas: Verify that your gas and or electric service has not been interrupted by calling the utility provider. Make sure that all circuit breakers and switches servicing the equipment are in the on position. Check your thermostat to verify it is set to the on or auto position. Check your furnace filter every 30 days as a dirty filter can cause equipment failure. If a repairman is called out and it is determined to be the result of a dirty filter, the resident will be charged for the service call.
Loss of Power in Certain Rooms: The problem could be a tripped breaker. Go to the electric panel located inside the apartment or in the garage and check for tripped breakers. You can identify a tripped circuit breaker by opening the panel cover and any tripped breaker will be between the off and on position. To reset the circuit breaker, move the breaker toggle switch from the tripped position to the off position and finally back to the on position. If the breaker continues to trip it may be a faulty device that is plugged into one of the outlets in the affected rooms. In this case, unplug all devices from the outlets and try resetting the circuit breaker. If the issue is not resolved after trying these procedures, please contact the rental office or submit an online maintenance request.
If the loss of power affects the garage, laundry, kitchen, or baths, and all circuit breakers are in the on position, the problem could be a tripped GFCI outlet in one of these areas. GFCI outlets have a test and a reset button, and in some cases, an LED that indicates if the outlet has been tripped. To reset the outlet, simply push the reset button and that should solve the issue. If you are still experiencing the issue after trying these procedures, please call the office or submit an online maintenance request.
No working toilet: In the event of a clogged toilet, please try to plunge prior to submitting a maintenance request. If it is leaking or overflowing, please turn the water off to the toilet by turning the valve located adjacent to the base of the toilet. Clean up any water on the floor. If you have other working toilets in the residence, submit a maintenance request via your tenant portal. If you have no working toilet, you may call for emergency service.
Extremely Cold Temperatures: Read the Freeze Alert Letter to avoid Frozen Pipes.
Some examples of situations which we don’t consider to be an emergency are:
- Residents becoming locked out after office hours (After office hours please call a locksmith)
- No Hot Water is NOT an Emergency Situation (We will respond on the next business day)
- Inquiries regarding rent or lease information
- Loud disturbances (Please contact the Police)
We have obtained this after-hours emergency phone number to better serve our Residents, please use discretion when calling it.